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Problems with logging in.

Posted: Mon Jul 03, 2017 4:03 pm
by Ana
Writing this on my tablet so sorry for any spelling mistake.
After posting hatchlings today on my stationary i logged out and now i cant log on again. Im logged in on my tablet but cant post dragons from it.
Ive tried both Chrome and Firefox. Ive send a mail with the big destruktion to the board administration.

Re: Problems with logging in.

Posted: Mon Jul 03, 2017 5:03 pm
by Dewclaw
Have you tried clearing cookies/cache?

Re: Problems with logging in.

Posted: Tue Jul 04, 2017 2:05 am
by Ana
Yup. Still no luck...lucikly im logged in on my tablet but cant do much...so looks like no dragons from me today. .. still get an sql error...and sometimes a bad gateway error :'(

Re: Problems with logging in.

Posted: Tue Jul 04, 2017 2:19 am
by Vephriel
I've noticed a few more Bad Gateway Errors lately than usual, and I can't access the forums during that time, but usually I just wait a few minutes and it comes back on its own eventually. I haven't had login issues though, I'm not sure what's causing that. :(

Re: Problems with logging in.

Posted: Tue Jul 04, 2017 2:39 am
by Ana
Ive send the error text to Syleye so she can post it here. Ive send it to the board admins as well... pretty sad to be limitedto writing only heh

Re: Problems with logging in.

Posted: Tue Jul 04, 2017 6:43 am
by Dewclaw
The site went down for me altogether last night with bad gateway errors. I checked it on the is it down for everyone checker, and it was down. Hope it gets worked out soon.

Re: Problems with logging in.

Posted: Tue Jul 04, 2017 7:29 am
by Syleye
Tarn asked me to post this for her. It's the error she is getting
General Error
SQL ERROR [ mysqli ]

Table './wowpetopia_forums/phpbb_login_attempts' is marked as crashed and last (automatic?) repair failed [144]

An SQL error occurred while fetching this page. Please contact the Board Administrator if this problem persists.

Please notify the board administrator or webmaster: petopia@wow-petopia.com

Re: Problems with logging in.

Posted: Tue Jul 04, 2017 8:07 am
by Wain
Thanks. Sorry this is happening! We're trying to get to the bottom of it and I've contacted our server guy. I can recreate this by logging off then trying to log on again, so whatever you do don't deliberately log off or you'll be locked out too. I'm posting this from my phone, which is still logged in. Any browsers that you haven't logged out with should remain able to access this site.

The server was moved last week and so the IP address has changed. But also some permissions on things still seem to be wrong and I wonder if this is the issue here. Hopefully we'll have a quick resolution, anyway!

Re: Problems with logging in.

Posted: Tue Jul 04, 2017 9:57 am
by Wain
Is it fixed now?? :) It is for me.

Re: Problems with logging in.

Posted: Tue Jul 04, 2017 10:46 am
by zedxrgal
Yay I can finally get back in! I was getting the same error on my phone, tablet and laptop. But I log out after every session. So yeah.
Thank you much for fixing it.

Re: Problems with logging in.

Posted: Tue Jul 04, 2017 10:57 am
by Ana
YAY!! internet cookies for you

Image

Re: Problems with logging in.

Posted: Tue Jul 04, 2017 11:32 am
by Sne
Thanks from me too :D

Re: Problems with logging in.

Posted: Tue Jul 04, 2017 12:42 pm
by Wain
It was our server guy (whose name is Jon) who fixed it. The issue was in the database that handles logins but I'm unsure if it was related to the server move or if that was just a coincidence. Either way, I'm very happy it was resolved quickly :)

Re: Problems with logging in.

Posted: Tue Jul 04, 2017 12:57 pm
by zedxrgal
Thank you Jon! I was starting to suffer from withdrawals! :lol: