WoW Petopia Community

Kalliope wrote:It may not be that simple anymore due to mixed realms in Dalaran either. And besides, you might not have even been the first that day; someone else might have gotten there before you and you'd never know because it was bugged for them too. Blizzard's just erring on the side of caution here.

There was no winner announced when I fished up the shark. Immediately using the Kirin Tor ring and arriving at the quest giver's location seconds later means I would have won. If someone fished up the shark a few seconds after I did that might complicate things but Blizzard should be able to tell that too.

The bottom line in my eyes is that if they can break it they need to fix it and make it right.

Sesamee wrote:

Kalliope wrote:It may not be that simple anymore due to mixed realms in Dalaran either. And besides, you might not have even been the first that day; someone else might have gotten there before you and you'd never know because it was bugged for them too. Blizzard's just erring on the side of caution here.

There was no winner announced when I fished up the shark. Immediately using the Kirin Tor ring and arriving at the quest giver's location seconds later means I would have won. If someone fished up the shark a few seconds after I did that might complicate things but Blizzard should be able to tell that too.

The bottom line in my eyes is that if they can break it they need to fix it and make it right.

That's my point exactly - just because there was no winner announced, it doesn't mean that someone else hadn't made it back before you and run into the same problem of being on a different realm - hence, no announcement. There's no possible way you can know with 100% certainty that you were in fact the winner, though you can certainly weigh the odds and note that you were most likely the first.

I understand and sympathize that you're on the wrong side of one of the many bugs introduced by a major patch, but there are a LOT of people in the same position you are out there. This is not something that Blizzard can easily fix or rest assured, they would have done it already and not needed to shut down the contest entirely until the next patch.

just a though if something like this happens again...if say you are invited to group with someone, and the group leader is on the correct realm/time, then would that not phase you into the correct realm to turn in the shark?

Makoes wrote:just a though if something like this happens again...if say you are invited to group with someone, and the group leader is on the correct realm/time, then would that not phase you into the correct realm to turn in the shark?

That's what some people did to get it done. But Blizzard closed the contest until the next patch, so hopefully such measures shouldn't be needed in the future.

Kalliope wrote:

Sesamee wrote:

Kalliope wrote:It may not be that simple anymore due to mixed realms in Dalaran either. And besides, you might not have even been the first that day; someone else might have gotten there before you and you'd never know because it was bugged for them too. Blizzard's just erring on the side of caution here.

There was no winner announced when I fished up the shark. Immediately using the Kirin Tor ring and arriving at the quest giver's location seconds later means I would have won. If someone fished up the shark a few seconds after I did that might complicate things but Blizzard should be able to tell that too.

The bottom line in my eyes is that if they can break it they need to fix it and make it right.

That's my point exactly - just because there was no winner announced, it doesn't mean that someone else hadn't made it back before you and run into the same problem of being on a different realm - hence, no announcement. There's no possible way you can know with 100% certainty that you were in fact the winner, though you can certainly weigh the odds and note that you were most likely the first.

I understand and sympathize that you're on the wrong side of one of the many bugs introduced by a major patch, but there are a LOT of people in the same position you are out there. This is not something that Blizzard can easily fix or rest assured, they would have done it already and not needed to shut down the contest entirely until the next patch.

I see what you're saying but the likelihood of that scenario is extremely low. Either way Blizzard can look into it and verify that I won. If in the ridiculously low chance someone else was the rightful winner then fine, grats to them. But I highly doubt it. There's no way to know unless Blizz looks into it and tries to make it right. The likelihood that I won fair and square is so highly in my favor that I feel it should be looked into.

I'm sure I'm not the only one which is even more of a reason Blizzard needs to do right by so many of us. Regardless of what I think about the debacle that is CRZ, the fact is bugs and glitches happen. What really matters is how Blizzard as a company deals with those of us screwed by said bugs.

Vephriel wrote:It really sucks, but I do see what Ziarre is saying. Even though it wasn't your fault you couldn't turn them in, they have no way of knowing if you would have indeed been first or if you would have won because there was none of that interaction to give them logs, if that makes sense.

Kalliope wrote:It may not be that simple anymore due to mixed realms in Dalaran either. And besides, you might not have even been the first that day; someone else might have gotten there before you and you'd never know because it was bugged for them too. Blizzard's just erring on the side of caution here.

This is exactly the reason why they can't grant the win. Until it is actually completed, there are any one of a million things that could have prevented you from doing so. And when it comes to their assumptions vs. your assumptions, they tend to go with their own--thus the 'can't grant if you didn't complete' policy.

Being unable to do what you ask because of policy =/= bad customer service.

A million things didn't happen. I got ported to a Dalaran two hours behind my server time, that's what happened. We're going to have to agree to disagree. You weren't the one who got screwed so you can't understand my position here.

What is bad customer service is the run around I'm getting and being unable to actually speak with someone who's job it is to fix my issue. GMs said it's not their job, the people on the phone said it's not their job. So who's job is it? If someone actually looked into the records, looked in black and white at what happened, and then explained to me why they can or cannot grant me the achievement that would be a whole lot better than the service, or lack of it, I've received so far.

Having no one assigned to look into issues like this instead of just giving some standard vague copy and paste response is bad customer service. And when companies have policies that do not reflect a minimum standard of customer service then, yes, that is bad customer service. Blizzard makes a great game overall but this has opened my eyes to how terrible a huge part of their customer service is.

I have been 'screwed' by 'sorry, we can't do that' (wonderful unique unobtainable items that I sold so very long ago) so...yes, we shall have to agree to disagree. I would say the same thing I am saying now if it were me, because I have seen the precedent for their response and the reasoning for it. I bring up Aeonaxx again, because Aeonaxx had his share of bugs, and they cannot/will not grant you that mount if you do not complete the kill--same as they cannot and will not grant that contest win if you didn't turn the item in. Like I said, it's your assumption that you would have won versus their assumption that something could have prevented it, as long as you did not actually turn it in.

The 'job' is that of the developers who are as we speak working on a fix for this to put into a patch. They have disabled the contest to prevent others from encountering your trouble.

Can't put it any better than Ziarre just did, so I'll just quietly agree.

Yes, it sucks being on the wrong side of a bug, but at some point, "no" is the only answer available, whether you like it or not.

I have to be misunderstanding this somehow...

Are you saying you were fishing in the derby while using CRZ, and when you hearthed it teleported you back to your home realm?

So you are basically using the CRZ system in order to increase your chance at doing multiple fishing derbys on the correct derby day, so you have a better chance at winning?

For some reason that seems like cheating and/or an unintentional deviant side effect of using CRZs.

To me that would be like playing poker five times and having a chance at winning all five times, but only losing money once if at all.

Am I misunderstanding?

Yes, you are.

Sesamee tried to port to a Dalaran in the same time zone she'd been fishing in, but it was a later timezone than the one she'd been in, so she couldn't turn in the quest.

What you're talking about is why the fishing contest is closed until the bug can be fixed.

Ziarre wrote:I have been 'screwed' by 'sorry, we can't do that' (wonderful unique unobtainable items that I sold so very long ago) so...yes, we shall have to agree to disagree. I would say the same thing I am saying now if it were me, because I have seen the precedent for their response and the reasoning for it. I bring up Aeonaxx again, because Aeonaxx had his share of bugs, and they cannot/will not grant you that mount if you do not complete the kill--same as they cannot and will not grant that contest win if you didn't turn the item in. Like I said, it's your assumption that you would have won versus their assumption that something could have prevented it, as long as you did not actually turn it in.

The 'job' is that of the developers who are as we speak working on a fix for this to put into a patch. They have disabled the contest to prevent others from encountering your trouble.

Selling your item and wanting it back has nothing to do with my issue. You losing your item was entirely your fault. Me getting ported to a Dalaran two hours behind my time zone was entirely out of my control and the result of a buggy CRZ. DC'ing on Aeonaxx would be like me DCing right as I was about to hand the quest in. Neither of those scenarios have anything to do with my issue. It's apples and oranges.

My assumption that I would have won is so strongly supported by actual events that it's worth it for someone, anyone, at Blizz to look into it. I mean whats the big deal with them looking at the facts and saying, "Oh she fished up the shark in five minutes with no winner announced yet and arrived at the quest giver seconds later. She probably would have won so we should look into this for her". I mean seriously, what kind of twisted leaps in logic do you have to make to assume I WOULDN'T have won. It seems pretty cut and dry to me! At the very least it deserves to be looked into.

And I'm not talking about developers jobs. A company as big as Blizzard can spring for customer service reps and game developers. The way I see it is that someone somewhere in the company should have the job of looking into things like this and keeping the customer informed. Simple. I don't see what's so hard about that.

They have disabled the contest to prevent others from encountering your trouble.

Yeah at least no one else will have this disappointment. I can't believe scrapping fishing tournaments that were working perfectly before CRZ was the only option or even the simplest one but seeing as how practically the only way to win was to exploit it was probably for the best.

Pent wrote:I have to be misunderstanding this somehow...

Are you saying you were fishing in the derby while using CRZ, and when you hearthed it teleported you back to your home realm?

So you are basically using the CRZ system in order to increase your chance at doing multiple fishing derbys on the correct derby day, so you have a better chance at winning?

For some reason that seems like cheating and/or an unintentional deviant side effect of using CRZs.

To me that would be like playing poker five times and having a chance at winning all five times, but only losing money once if at all.

Am I misunderstanding?

Players have no choice whether to use CRZ or not. I went to Grizzly Hills which was the same time as the server my toon was on, fished up the shark in 5m, hearthed to Dal, and got put in a Dalaran that was two hours behind my server time. I fished up the shark at 2:05 and ended up in a Dalaran that was 12:05.

There was no exploiting or anything like that going on. I don't know how you got that out of anything I've written.

Sesamee wrote:Players have no choice whether to use CRZ or not. I went to Grizzly Hills which was the same time as the server my toon was on, fished up the shark in 5m, hearthed to Dal, and got put in a Dalaran that was two hours behind my server time. I fished up the shark at 2:05 and ended up in a Dalaran that was 12:05.

There was no exploiting or anything like that going on. I don't know how you got that out of anything I've written.

There was exploiting on the part of others who were intentionally server hopping to get their quests turned in, but you weren't doing that. So yeah, I have no idea where that concept came from either.

'Probably' isn't 'did,' is what the issue is.

All the probability in the world will not change the fact that you did not complete the turn-in, and I was trying to get that across as gently as I could while still making that point clear.

I gave up on "Salty" a long time ago. It's ridiculous to have a contest as part of the meta requirement.

Ziarre wrote:'Probably' isn't 'did,' is what the issue is.

All the probability in the world will not change the fact that you did not complete the turn-in, and I was trying to get that across as gently as I could while still making that point clear.

You are refusing to acknowledge the fact that the reason I couldn't turn it in was due to circumstances entirely out of my control and 100% the fault of Blizzard. The circumstances are ridiculously compelling in my favor and it deserves to be looked into. It's really not that complicated.

This is going in circles. Perhaps we could end it here

Sesamee wrote:
Players have no choice whether to use CRZ or not.

Ahh, see... that is where my misunderstanding was. I thought you had to intentionally want to use CRZ in order to be thrown onto a different realm... I didn't realize the game did it for you.

My guess here is that they will remove the tournaments from the Salty title, once they realize that they can't fix the mess they made, and thus tick off everyone who earned Salty the other way.