WoW Petopia Community

Renle wrote:Just out of curiosity what 'other goodies' are there besides the pet? I'd thought about buying the streaming event for the pet, but in the end decided I didn't wanna spend $40 on some pixels xP

Niabi wrote:Ok, I am a little bitter about this and I'll tell you all why.

My husband and I went to reserve my copy of Cataclysm at one of our local GameStops back in June or July. I asked the sales associate helping us as to how I might go about reserving a Collector's Edition of the game.

He informed me that although they weren't currently taking any preorders for the CE at that time, I could put a downpayment on a regular copy and would be contacted later and offered the opportunity to upgrade to a CE when they were able. I then asked how many CE's his store was expecting to receive and based on that number, what guarantee would I have that I'd be one of the lucky ones to get such an offer. He wasn't sure on the exact number of CE's his store would be getting but that he could add a note to my general information on record in the computer system so that the store managment would know I was interested in one.

About a week ago though, my husband made a quick stop into the store to put another $5 down on my game preorder. He asked, at my request, about upgrading to a CE and was told that preorders for the CE had already been taken and that they wouldn't be able to sell anymore copies unless someone should happen to cancel their order (not bloody likely, I think).

I never received that phone call. I was never offered the chance to upgrade like I was told. I feel completely jipped <Sigh> oh well. At least I'll still get a regular copy of Cataclysm and get my 25 stable slots. I can be happy with that. I just don't like getting the run-a-round from people when I ask them for information.

Sukurachi wrote:I have heard SO many horror stories about EXACTLY this type of thing.
My take on it?
They take your money and have absolutely NO intention of ever calling you.
It's bullcrap.
They did the exact same thing to me for each single CE edition fo WoW I've "pre-ordered" through them.
They don't care. You just put money down on the REGULAR version. They didn't technically "lie" to you.. other than that they have NO intention of ever calling you back about the CE. So you have no recourse against them at all.
It's pathetic customer service.

Niabi wrote:Ok, I am a little bitter about this and I'll tell you all why.

My husband and I went to reserve my copy of Cataclysm at one of our local GameStops back in June or July. I asked the sales associate helping us as to how I might go about reserving a Collector's Edition of the game.

He informed me that although they weren't currently taking any preorders for the CE at that time, I could put a downpayment on a regular copy and would be contacted later and offered the opportunity to upgrade to a CE when they were able. I then asked how many CE's his store was expecting to receive and based on that number, what guarantee would I have that I'd be one of the lucky ones to get such an offer. He wasn't sure on the exact number of CE's his store would be getting but that he could add a note to my general information on record in the computer system so that the store managment would know I was interested in one.

About a week ago though, my husband made a quick stop into the store to put another $5 down on my game preorder. He asked, at my request, about upgrading to a CE and was told that preorders for the CE had already been taken and that they wouldn't be able to sell anymore copies unless someone should happen to cancel their order (not bloody likely, I think).

I never received that phone call. I was never offered the chance to upgrade like I was told. I feel completely jipped <Sigh> oh well. At least I'll still get a regular copy of Cataclysm and get my 25 stable slots. I can be happy with that. I just don't like getting the run-a-round from people when I ask them for information.

Sukurachi wrote:I have heard SO many horror stories about EXACTLY this type of thing.
My take on it?
They take your money and have absolutely NO intention of ever calling you.
It's bullcrap.
They did the exact same thing to me for each single CE edition fo WoW I've "pre-ordered" through them.
They don't care. You just put money down on the REGULAR version. They didn't technically "lie" to you.. other than that they have NO intention of ever calling you back about the CE. So you have no recourse against them at all.
It's pathetic customer service.

Niabi wrote:Ok, I am a little bitter about this and I'll tell you all why.

My husband and I went to reserve my copy of Cataclysm at one of our local GameStops back in June or July. I asked the sales associate helping us as to how I might go about reserving a Collector's Edition of the game.

He informed me that although they weren't currently taking any preorders for the CE at that time, I could put a downpayment on a regular copy and would be contacted later and offered the opportunity to upgrade to a CE when they were able. I then asked how many CE's his store was expecting to receive and based on that number, what guarantee would I have that I'd be one of the lucky ones to get such an offer. He wasn't sure on the exact number of CE's his store would be getting but that he could add a note to my general information on record in the computer system so that the store managment would know I was interested in one.

About a week ago though, my husband made a quick stop into the store to put another $5 down on my game preorder. He asked, at my request, about upgrading to a CE and was told that preorders for the CE had already been taken and that they wouldn't be able to sell anymore copies unless someone should happen to cancel their order (not bloody likely, I think).

I never received that phone call. I was never offered the chance to upgrade like I was told. I feel completely jipped <Sigh> oh well. At least I'll still get a regular copy of Cataclysm and get my 25 stable slots. I can be happy with that. I just don't like getting the run-a-round from people when I ask them for information.

Rikaku wrote:Actually they do call you. However, you must have had at *least* $10 on your regular pre-order in order to get the phone call. I've done this for both Cata and Wrath and had no problems. Also, you have to be within their quota list of first "paid more than $10 down on preorder". I'm not sure if they tell you that, but when I asked my EBgames, that's what they told me and sure enough they did upgrade to CE for me the day after CE was announced after a call.

My *biggest* suggestion is to always put a pre-order down on a regular copy the week of an expansion being announced, and be sure to put more than $10 down (and make sure that the $10 is the min required for your store). Then be sure to follow MMO-Champion or WoW mainsite to stay ontop of when CE is announced. When it is, call and don't let up.

I never leave things to chance, I assume someone won't do their job and that I'll have to double check all their work XD