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GM Frustration

Posted: Mon Aug 01, 2011 11:47 am
by Syleye
Recently I place a ticket about another hunter who regularly commited tame steals. I have reported him everytime he's done and thus far it appears that nothing has happened. This last time when i received the typical form letter response i cliked the need more help button. I promptly got a GM who preceeded to more or less tell me that it's my own fault for playing a hunter and if hunters didn't want their tames messed with Blizzard would have to considerably narrow the selection of pets available. That it was perfectly with in reason for other people to steal a tame or kill a pet you were trying to tame and that if I didn't like it to not try taming rare pets.

I'm in shock, needless to say I wound up logging after 15mn of the conversation due to frustration being so high, but if this is truly how things are going to be I doubt i will play my hunter anymore, or i will just be the jerk that is so obviously wanted by them and kill any pet that i can't have for myself (I probably don't really mean that just super upset)

Re: GM Frustration

Posted: Mon Aug 01, 2011 12:22 pm
by CrystalKitten
I would e-mail the GM feedback thinga bout that person (if you didn't get a survey). Because... while there's a point to what he said, I will admit, it should have been done in a tasteful manner. Also, if the person is doing it purposefully, even when the already have the pet, or following some people around to make SURE they can't get the pet.. that's really not okay.

One thing to keep in mind though, there IS competition. There's always going to be. When I got Bubbles, my karkin, there were maybe 5 or 6 of us all there trying for it. I was polite and would wait for the others to die first, but there was often 3 or 4 trying to tame at the same time, and nobody got angry. Infact, they all came over to congratulate me when he ran over to my side. When I got Pydar, my Solix, some troll tried to steal the tame, but I had the aggro, so orange spidey was mine :D But that's the thing with playing an MMO, there's going to be other people. The best you can do is try and get your aggro high enough that it can't be stolen.

But again, depending on the tone, and words the GM actually used, valid concept or not, I'd send some feedback... Because saying "suck it up" isn't really polite. Even when I had issues with the fact that hunters get screwed out of loot on the elites on Sehtria's Roost because of the fact everyone can share loot. The GM pretty much had a similar response, "working as intended, sorry, you're out of luck" but they shared how frustrating they understand it can be, and so on. This was actually the one GM that I got chatty with, and posted about a while back.

Re: GM Frustration

Posted: Mon Aug 01, 2011 12:33 pm
by Kalliope
Agreed wholeheartedly with CrystalKitten. Beautiful summary of the entire situation as it stands.

Re: GM Frustration

Posted: Mon Aug 01, 2011 12:52 pm
by Syleye
I totally understand competition and am all for it..I take turns and cheer when someome succeeds. I justdon't understand a GM saying its all right for people to be jerks, like its what he wanted or something. I will leave feedback on that one for sure. Actually I do for almost all my contacts and the vast majority have been good, even when told its "working as intended" atleast I can accept that but its just how things were phrased and a basciaclly sucks that your a hunter that upset me. Oh well he was just one bad fish in a bunch of good fish.

Re: GM Frustration

Posted: Mon Aug 01, 2011 1:08 pm
by Kalliope
*nods sadly* It's not a reflection on you, Syleye; you're more than within your rights to be ticked off at the GM for being rude. It does both the players and Blizzard a disservice for that sort of attitude to creep in on their end.

Re: GM Frustration

Posted: Mon Aug 01, 2011 1:22 pm
by Worba
Yep. Hard to say exactly what was going on without being the proverbial fly on the wall, but GMs are human and sometimes you will encounter one who is stupid, arrogant, useless or all 3, but it's my strong belief that those types are the extreme exception, so I wouldn't let it throw you off playing the game.

As Crystal said, if you truly feel this GM was out of line, go ahead and email the GM feedback address so that at least their behavior goes on record. Because that's the only way Blizzard can effectively weed out bad GMs (in my personal experience the random survey never appears after a negative GM encounter...)

Re: GM Frustration

Posted: Mon Aug 01, 2011 2:00 pm
by Syleye
Lol I've noticed that too, and I actually go out of my way to leave good feedback for GM's who were super nice whatever the actual outcome...i figure people are more likely to only report the negative, and that its improtant to let an employer know when their employees are great :)

Re: GM Frustration

Posted: Mon Aug 01, 2011 2:12 pm
by Worba
Oh absolutely - I never pass up the chance to give good marks to a nice GM. I figure as long as they're at least covering the basics, they deserve some praise.

I just find it amusing that on the few occasions that I've actually encountered a doofus, the survey just... doesn't seem to show up. Coincidence I'm sure! :D

Re: GM Frustration

Posted: Mon Aug 01, 2011 4:27 pm
by Lisaara
I agree with CrystalKitten. The GM can get in big trouble for being rude like that.

Re: GM Frustration

Posted: Tue Aug 02, 2011 10:20 am
by Kurasu
I think if the survey doesn't come up, and you have a major complaint about a GM, you're well within your right to put another ticket up specifically to say that you have to bring up an issue there. Either that, or directly contact the Blizz staff through the forums or similar. They have a right to be treated nicely, but equally, you as the player have a right to be treated with politeness, even if they're having to say something that you don't like. It's just... general etiquette!

Just be polite, be reasonable, and produce evidence if you can for what you're upset about. The more intelligent and reasonable you seem, the more seriously people will take the complaint. At least, I would wager!

Re: GM Frustration

Posted: Tue Aug 02, 2011 10:31 am
by CrystalKitten
I think if the survey doesn't come up, and you have a major complaint about a GM, you're well within your right to put another ticket up specifically to say that you have to bring up an issue there.
Doing it this way would be almost useless. It would be like telling one bottom of the rung cashier that another had been rude to you. There isn't much the GMs can do, probably, about other GMs. There is, however, the gm feedback e-mail, which likely goes to people who CAN do something.

Contacting them through the forums would also, I'd think, be a bad idea. It could come off as you are harassing the GMs in a public setting, and you'd likely just be directed to the feedback e-mail anyways.

Re: GM Frustration

Posted: Tue Aug 02, 2011 11:06 pm
by Syleye
I will for sure use the GM feedback then, ty everyone for your input and assistance..also for just listening. :)