Keep getting logged out.

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Wain
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Re: Keep getting logged out.

Unread post by Wain » Sat Oct 26, 2019 12:19 am

When you log in, you are checking the box to keep you logged in? Sorry if that's a silly question but I just had to ask. I noticed that with the new board version on my phone it sometimes logs me in as soon as I retrieve my password data from the phone, before I even have a chance to check the box.
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Bowno
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Re: Keep getting logged out.

Unread post by Bowno » Sat Oct 26, 2019 12:52 am

Yup! Each time when I get logged out, I uncheck the box that says "Keep Logged in" and then recheck it just to make sure its actually checked.
But every time I make sure that is is indeed checked.

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Lorelei
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Re: Keep getting logged out.

Unread post by Lorelei » Sat Oct 26, 2019 5:31 am

I think i did.. not quite sure but I usually do

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Wain
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Re: Keep getting logged out.

Unread post by Wain » Mon Oct 28, 2019 1:03 am

I’ve made a change to cookie security settings. Please let me know if this fixes the logout issue for you.
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Lorelei
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Re: Keep getting logged out.

Unread post by Lorelei » Tue Oct 29, 2019 3:07 pm

Had not had a problem at all since that post so for me the problem is fixed

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Bowno
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Re: Keep getting logged out.

Unread post by Bowno » Tue Oct 29, 2019 6:04 pm

So far so good for me.
I'll keep you updated as usual if anything happens.

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Re: Keep getting logged out.

Unread post by Namárië » Mon Nov 04, 2019 1:39 pm

Today i was logged out 6-7 times both on mobile and stationary. It don't take long for me to log in but thought I repport it anyway

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Wain
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Re: Keep getting logged out.

Unread post by Wain » Fri Nov 08, 2019 12:38 pm

Two things to consider:
- are you sure you manage to check the “keep me logged in” box before it logs you in? I’ve noticed that on my phone it now logs me in as soon as I add the password (via the phone’s password manager), before I can even check the box. So I have to check it first.
- is it possible you’re in a situation where you’re changing IPs a lot? That could affect things
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Bowno
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Re: Keep getting logged out.

Unread post by Bowno » Fri Nov 08, 2019 4:07 pm

So far, since my last mention of it happening, I have not been logged out again.
Hope that helps with this.
Site is still a bit slow sometimes, but other than that, all seems well.

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Namárië
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Re: Keep getting logged out.

Unread post by Namárië » Fri Nov 08, 2019 4:41 pm

Wain wrote:
Fri Nov 08, 2019 12:38 pm
Two things to consider:
- are you sure you manage to check the “keep me logged in” box before it logs you in? I’ve noticed that on my phone it now logs me in as soon as I add the password (via the phone’s password manager), before I can even check the box. So I have to check it first.
- is it possible you’re in a situation where you’re changing IPs a lot? That could affect things
Always check the remember me thing.
Haven't been outside my appartement in 3 weeks so no change of ip.
Not sure why it logs me out but I don't see it as a problem either so if I am the only one getting it no reason to look into it ;)

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Re: Keep getting logged out.

Unread post by Namárië » Tue Nov 12, 2019 8:33 am

had a couple of bad gateways happening today...

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Wain
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Re: Keep getting logged out.

Unread post by Wain » Tue Nov 12, 2019 9:32 am

Sorry :( I've been experiencing some errors too, including with Warcraft Mounts. There's unfortunately nothing I can do about it, really. I've told out server owner all I know and observe but he hasn't been able to pinpoint the cause yet.
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Wain
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Re: Keep getting logged out.

Unread post by Wain » Tue Nov 12, 2019 9:35 am

Sorry :( I'm experiencing errors too, including with Warcraft Mounts. There's unfortunately little I can do to fix it. I've told out server owner all I know but he hasn't been able to pinpoint the cause yet. Cross fingers he finds something soon because right now this site is almost unusable.
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Re: Keep getting logged out.

Unread post by Namárië » Tue Nov 12, 2019 10:28 am

yup its really bad today sadly :/ just had alot of 504 here and on mounts/petopia home page :/ sorry for you Wain :hug:

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Re: Keep getting logged out.

Unread post by Bowno » Tue Nov 12, 2019 5:57 pm

Yikes. Took me 5 minutes to load the site, was logged out, then another 3 minutes to load after logging back in.
Sorry this is happening, Wain. If I was even one bit of computer, coding and/or server literate, I would offer to try to help figure out what is going on. But alas, all I know about anything computer or server related is that you push a button to turn it on and make sure everything is plugged in :C

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Re: Keep getting logged out.

Unread post by Kirrandria » Wed Nov 13, 2019 5:29 pm

*raises hand* Back when this issue was first reported I was experiencing occasional logouts here and there, but they seemed to stop after a while. However the logouts are back in full force, and I'm getting logged out (just about) every day now. Not really an issue since my info is saved anyway and all I have to do is click the login button, but still very weird since I'm definitely making sure to check the "keep me logged in" option every time. Just figured I'd chime in as another one experiencing this!

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Wain
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Re: Keep getting logged out.

Unread post by Wain » Wed Nov 13, 2019 8:48 pm

:(. It’s so odd.

I’m not experiencing the logouts at all on this site, (though I get the feeling WCM is logging me out more frequently).

BUT Jon is going to replace our server disk. It seems that the new one is dodgy and causing a lot of our timeout issues. Hopefully the replacement will fix it. Our sites will be down for a little while when this occurs.

If the logout issues continue afterwards we can look at it again then.
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